Frequently Asked Questions (FAQ)

Provided below is a list of Frequently Asked Questions. For answers to your specific billing questions, please Avadyne at 1-800-777-8645. Avadyne office hours are 8 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 1 p.m. on Saturday.

1. Why am I being asked for my insurance information again?
My doctor should already have this information. Physicians keep their own patient information because your health insurance coverage may be different for a physician than it is for hospital services. For these reasons, physicians and the hospitals keep separate health insurance information.

2. I was in the hospital several weeks ago, why haven't I received a bill?
Once your insurance company has been billed and has responded to us, we determine how much you may owe and bill you, generally the co-pay and/or deductible as determined by your insurance company. Depending on how quickly the insurance company processes the claim, it may take several weeks for you to receive a bill.

3. I received a billing statement, but all it shows are total charges. Can I ask for an itemized bill?
The amount that is due from the patient is rarely based on the total charges for the account, so the itemized bill may be of little use to you. Most insurance companies pay at a reduced rate from the total charges. The patient's amount is then based on this reduced rate. If you would like a copy of an itemized statement, please contact the Business Office at 913-360-5512.

4. Why did my billing statement have an adjustment amount?
"Adjustment" (discount) refers to the portion of your bill that your hospital or doctor has agreed not to charge. Insurance companies pay hospital charges at discounted rate. The amount of the discount is specific to each insurance company. When the insurance company pays their portion, the discounted amount (adjustment) is taken off to show the true amount due from the patient (co-insurance).

5. Can I find out how much my emergency room service will cost and if my medical insurance will cover the visit before seeing the doctor?
When someone comes to the Emergency Room, it is implied that they have a medical emergency. Specific regulations require that Emergency Room Clinicians first see the patient before we can discuss any financial questions. We understand that this restriction can be frustrating. However, the regulations are there to ensure everyone who comes to the Emergency Room will be seen regardless of their ability to pay.

6. I received separate bills from the hospital and the physicians. Why did I receive so many bills?
Please note that you may receive more than one bill for services received at the hospital. Physician charges, may include bills for Radiologists, Anesthesiologists, Cardiologists, Surgeons and Pathologists, and will be billed separately. Physicians are independent of the hospital and bill for their services separately. In addition, they are required to bill on a different form than the hospital and sometimes even bill different offices. In order to send a claim to the insurance company, we are required to file a separate claim for each inpatient or outpatient visit. Depending on the types of services you received, you may receive separate bills for these different types of hospital services. Clinic bills are generally for fees such as physician or other provider services, lab tests, and x-rays. Hospital bills include technical fees for things such as hospital equipment and supplies, nursing care, room, and rehabilitation services.

7. How will I know how much I will need to pay? Once we receive a payment or denial from your insurance company, you will receive a statement showing the amount that is due from you. This amount should be the same amount noted on the Explanation of Benefits (EOB) you receive from your insurance company. This amount is due when you receive the statement. If you have questions, please contact your insurance company. Please note that if your insurance company fails to make any payment on your account, we may ask for full payment from you. Insurance contracts vary a great deal depending on allowed services, co-payment amounts, deductibles, and co-insurance. Because of this, it is impossible to know exactly how much your insurance company will pay or how much you will have to pay.

8. How can I make a payment?
Atchison Hospital accepts cash, money orders, cashier and personal checks, all major credit and debit cards. If you are unable to make payment in full, we will accept a payment plan. We you need to you contact Avadyne, our billing company, at 1-800-777-8645 to make payments or to set up a payment plan. However, the Business Office will also accept payment in person, by mail or by phone. Payments may also be made at

9. What if I cannot pay or I do not have Insurance? If you need help paying your bill, you may qualify for a government-sponsored program such as Medicare or Medicaid. If you do not qualify for one of those programs you may be eligible for our Financial Assistance Program.

10. How do I sign up for Financial Assistance?
You must first apply for Medicaid and receive a denial. The denial letter, three months of pay stub, and your income tax return from the previous year must be submitted to the Business Office. If you meet the Health and Human Services guidelines you maybe eligible for a full or partial discount.

11. What if I am unable to make the full payment? Can I set up a payment plan?
Yes. If you would like to set up a payment plan, please contact Avadyne at 800-777-8645. Representatives are available to assist you Monday - Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 1 p.m.

B12. Can I pay my bill with a credit card?
Yes. For your convenience we accept cash, personal checks, debit cards or money orders, Visa, MasterCard, and Discover. We will charge your card only the amount you authorize. Payment plans may also be arranged through Avadyne at 1-800-777-8645.

13. What if I cannot pay the entire balance due as reflected on my statement?
Atchison Hospital has a variety of options available to help you resolve your hospital bills. Our Patient Representatives will assist you in exploring the best payment option for you. If you cannot pay the entire balance of the account, it is important that you call Avadyne at 1-800-777-8645 to establish an agreement for a payment plan or other options for financial assistance.

14. What if I receive another bill with increased charges?
Occasionally, we receive additional charges from ancillary departments after the initial bill has been sent. This most commonly occurs with emergency room services.

15. Why does my bill show that I was admitted if I never was admitted to the hospital?
Your bill will show admission and discharge dates even if you have only been in for a procedure on one given date. The admit date shows the date you came in for services. The discharge date shows the date the department closed your account. Accounts must be closed before a bill can be sent. Please contact our office at 913.360.5512 for a detailed bill by service date.

16. Why is everything so expensive?
The Hospital strives to provide our patients with the very best medical care utilizing the latest technology. Our fee schedules reflect the cost of delivering the level of healthcare that our patients desire and deserve. Our prices are driven by the increasing costs associated with delivering high quality healthcare.

17. How do I know that the amount you are billing me is the correct amount?
Once your insurance carrier pays their portion of the bill, they will send you an explanation of benefits (EOB) to show how the claim was paid. You can compare your EOB to the statement sent by the hospital. How the carrier paid the claim is based on their contract with us and their contract with you. If you feel the insurance company should have paid a higher amount, please contact them directly for resolution.



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